Terms of Service
Please read the entire agreement. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us.
Returning Purchased Items
We can only accept returns of unopened kits and products, within 14 days of receipt (28 days from shipment for international orders). Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Please contact us before returning any package! We're reasonable people and we hope you are too. Contact us if you have any issues and we'll do our best to help you out!
We accept credit card, Paypal and Google Checkout/Wallet as payment for orders. We do not accept Paypal eChecks. Due to potential fraud and misuse, we may not to ship an order, or request additional verification information for credit card or Paypal payments. Credit cards must clear the authorization process and are only charged before shipment. Payments through Paypal and Google Checkout/Wallet are always charged at time of order. For school, organizations or businesses requiring a Purchase order (orders over $250) - please contact us.
Adafruit's customer support
Adafruit has dedicated support engineers that will be able to assist you immediately, please keep in mind we answer all questions in the customer support forums, we do not provide one-on-one email or telephone consulting.
Adafruit's "Be Excellent" policy
Adafruit has a "be excellent to each other" policy for commenting on our web pages, posting in forums and how our support staff is treated. If we feel we cannot work together positively with a customer or viewers we may choose to suggest another supplier for your needs.
Technology and the laws and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment. Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos do not depict safety precautions or equipment, in order to show the project steps more clearly. These projects are not intended for use by children. Use of the instructions, kits, projects and suggestions on ladyada.net and adafruit.com is at your own risk. Adafruit Industries LLC disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright. Always check the webpage associated with each project before you get started. There may be important updates or corrections! The United States Fire Administration (USFA) has a guide and many simple steps you can take to prevent the loss of life and property resulting from electrical fires. Click here to read them! If you feel uncomfortable with assembling any project or kit, simply contact us to return it for a full refund.
In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave Adafruit.com, and we are not responsible for any content, materials or other information located on the linked website. If you decide to check out any of the linked websites, you do so entirely at your own risk.
If you have any questions about these terms, please contact us using our "Contact Us" page.
Orders usually ship within 1-2 business days. With UPS 3 day, 2nd day and Next day shipping option, orders placed by 11am ET during weekdays usually ship same day (We do not have Saturday service for UPS as an option). When you place your order, please allow time for processing in addition to the time it takes for the box to get to you once it has shipped. Once your order is shipped you will receive an email or two with any tracking information available -- you can check order status by logging into your account. Keep in mind the UPS service guarantee is suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters anywhere along your package's route, including (but not limited to) meteors, aliens, terrorism, incursions from other dimensions, etc. We may not always be able to ship to some mail forwarders and/or PO Boxes depending on location or if there are known fraud/theft issues with a specific mail forwarder. See our "Shipping and Returns" page for more information. You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! UPS, first class and express mail are eligible for these fees. There is no way for Adafruit (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries UPS and/or postal system may charge you! There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office or for UPS. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.
Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.
We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third-party or send you any unsolicited advertisements. Please view our complete privacy & legal policy here: https://www.adafruit.com/privacy
Accuracy of Information
We attempt to ensure that information on Adafruit.com is complete, accurate and current. Due to the large number of products we have, it is very hard to maintain documentation for every one. We cannot, therefore, guarantee that all information on this site is complete or current.
Customer hereby acknowledges that the products and services delivered under this Agreement are subject to applicable export control and trade sanctions laws and regulations, including without limit those of the United States (e.g., the sanctions administered by the U.S. Department of Treasury’s Office of Foreign Assets Control (31 CFR Part 500 et seq.), the Export Administration Regulations (“EAR”, 15 CFR Part 730 et seq.) administered by the U.S. Department of Commerce’s Bureau of Industry and Security, laws and regulations targeting proliferation activities, and the restricted parties lists maintained by the U.S. government (e.g., the Denied Persons List, Unverified List, Entity List, Specially Designated Nationals List, Debarred List and Non-proliferation Sanctions)). Customer agrees to comply with these laws and regulations and certifies that it will not use, sell, resell, export, re-export, import, dispose of, disclose or otherwise deal with the products or services delivered under this Agreement, directly or indirectly, to any country, destination or party without first obtaining any required export license or other governmental approval, and completing such formalities as may be required. Customer further agrees to not do anything which would cause Adafruit to be in breach of the export control and trade sanctions laws and regulations.
Customer shall protect, defend, indemnify and hold harmless Adafruit, its shareholders, directors, officers, employees and agents from any fines, damages, costs, losses, liabilities, fees, penalties, claims and expenses (including legal fees and expenses) incurred by Adafruit as a result of the failure of the Customer or its agents, officers, directors or employees to comply with this Section.
In the event Customer requests delivery to a U.S. destination, Customer acknowledges that it alone is responsible for determining the applicable export licensing requirements and obtaining any required authorizations for subsequent transfers. If Customer is not a U.S. Principal Party in Interest and requests delivery to a U.S. consignee for purposes of facilitating an export, Customer also hereby (1) confirms its responsibility for export clearance and filing Electronic Export Information with U.S. Census Bureau, (2) authorizes the specified consignee to prepare and file Electronic Export Information on its behalf so as to create a “routed export transaction”, as defined in the Foreign Trade Regulations (15 CFR Part 30) and EAR, and (3) agrees to provide Adafruit a copy of the signed written assurance designating the authorized forwarding agent.
Revisions to these terms of service
These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the current terms of service.