Terms of Service
Please read the entire agreement. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us.
Returning Purchased Items
We can only accept returns of unopened kits and products, within 30 days of receipt (28 days from shipment for international orders). Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Please contact us before returning any package! We're reasonable people and we hope you are too. Contact us if you have any issues and we'll do our best to help you out!
We accept credit card, Paypal, and Amazon Payment as payment for orders. We do not accept Paypal eChecks. Due to potential fraud and misuse, we may not to ship an order, or request additional verification information for credit card, Amazon or Paypal payments. Credit cards must clear the authorization process and are only charged before shipment. Payments through Paypal are always charged at time of order. For school or organizations requiring a Purchase order (orders over $250) - please contact us.
Adafruit's Technical Support
Adafruit has dedicated support engineers that will be able to assist you immediately, please keep in mind we answer all questions in the technical support forums, we do not provide one-on-one email or telephone consulting. We also offer product support to customers of our official resellers who have purchased our products. Please note, we do not provide a warranty or support to anyone who has purchased one of our products from an unauthorized resale. For example, if someone buys a product from our store and is not an official Adafruit distributor, and then sells the product elsewhere, we do not offer support or warranty on that item.
Adafruit's "Be Excellent" policy
Our community is important to all of us at Adafruit. Our “Be Excellent” policy applies to all members: This includes employees, customers, educators, makers, content creators, and more. It applies to all interactions that affect the community we have all built together: commenting on our web pages, posting in forums, and treatment of our support staff. Together, we love celebrating the awesome work the community does, and we appreciate the kind words and support we give to each other!
We hold ourselves and our community members to a high standard of excellence. Each member is valuable to us and we are dedicated to maintaining a positive space where people can engage, learn, and share their work. Overwhelmingly, our members are respectful and awesome; their kindness and coolness is precious and inspiring. And — it’s worth protecting.
Once in a while, we do encounter someone who has decided to cause problems, is not reasonable, or chooses not to be solutions-oriented. If a customer curses, uses abusive language, refuses to work with our engineers in the forums, cannot work together positively with other members, or otherwise ignores the “Be Excellent” code of conduct, we will suggest the customer seek another supplier for future purchases. When appropriate, we may choose to ban the former customer from making future purchases or engaging with our community. If a user continues to behave in violation of this policy, especially after warning them, we may choose to block that user on our site or any social media property we manage.We reserve the right at all times to remove any information or materials that are unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, indecent or otherwise objectionable. These cases are rare, but we believe this is an important step to take to ensure the safety of our employees, other customers, and all other wonderful members of our community.
Adafruit wouldn’t be Adafruit without our community. This is why we are committed to keeping it a positive and respectful space, devoid of profane, harassing, offensive, or inappropriate language (or actions) and negativity in general. We invite you to use our commenting platform(s) to engage in insightful and inspiring conversations.We want to make sure we’re focusing on the excellent users who make the Adafruit Community such a positive space on the web.
What we expect of our community members:
- Be inclusive: We are committed to a strong and diverse community and will not tolerate exclusion, discrimination, or intolerance. Any conduct or speech that might be considered sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory will not be tolerated. Do not intimidate or harass others.
- Be respectful: You may not always agree with us or other community members, but that is no excuse for disrespectful behavior. Please channel disagreement and frustration into creating positive results and refrain from personal attacks. Respect differences of opinion.
- Be patient: Not everyone in our community has the same experience or knowledge. Be understanding of where other members are at and be patient with the learning approaches of others.
- Communicate carefully: Not everyone in our community starts from the same language experiences. Effective communication will help avoid misunderstandings. Ask questions and don’t make assumptions about others.
If you have any questions about this policy or what we expect of community members, or any feedback on how we might make it better, please contact us at [email protected].
Adafruit's Social Media Retention & Mute / Block / Ban Policy
Adafruit auto-deletes or archives social media posts, generally after 90 days, which may include likes/RTs, and more - depending on the platform. Adafruit reserves the right to mute, block or ban accounts that target our team, our community, and/or the diverse community which enjoys the Adafruit social properties as a safe online space. We will try to resolve any matters directly, and privately, with the individuals when possible before a mute, block or ban. If there are any questions about this policy or what we expect of community members, or any feedback on how we might make it better, let us know - and sometimes we will or have mistakenly muted, blocked, or banned an account (sorry!), please contact us at [email protected]
Purchasing a Raspberry Pi and Other Products During the Current Parts Shortage
Adafruit is currently requiring a verified account with two-factor authentication enabled in order to purchase certain high-demand products, such as Raspberry Pi computers, due to a large number of bot-purchasers making it difficult for Makers and Engineers to order these products. Please make sure you have a verified Adafruit account and enable two-factor authentication. Finally, you will need to sign out and back in to activate the account verification. At this time it's 1 Pi unit, of any kind, per customer/location - when and if we can allocate more we will update these restrictions and provide a time when additional orders can be placed. Another order cannot be placed until we can allocate more. Due to stock limitations we may only be able to offer refunds or store credit for Pis that are defective, damaged or lost in transit. For complete details, please visit our guide which is updated as the situation changes weekly!
Technology and the laws and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment. Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos do not depict safety precautions or equipment, in order to show the project steps more clearly. These projects are not intended for use by children. Use of the instructions, kits, projects and suggestions on ladyada.net and adafruit.com is at your own risk. Adafruit Industries LLC disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright. Always check the webpage associated with each project before you get started. There may be important updates or corrections! The United States Fire Administration (USFA) has a guide and many simple steps you can take to prevent the loss of life and property resulting from electrical fires. Click here to read them! If you feel uncomfortable with assembling any project or kit, simply contact us to return it for a full refund. Adafruit is not responsible for your shipping product function or certification if you choose to use our products in your design.
In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave Adafruit.com, and we are not responsible for any content, materials or other information located on the linked website. If you decide to check out any of the linked websites, you do so entirely at your own risk.
If you have any questions about these terms, please contact us using our "Contact Us" page.
Orders usually ship within 1-2 business days. With UPS 3 day, 2nd day and Next day shipping option, orders placed by 11am ET during weekdays usually ship same day (We do not have weekend service for UPS as an option). When you place your order, please allow time for processing in addition to the time it takes for the box to get to you once it has shipped. Once your order is shipped you will receive an email or two with any tracking information available -- you can check order status by logging into your account. Keep in mind the UPS service guarantee is suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters anywhere along your package's route, including (but not limited to) meteors, aliens, terrorism, incursions from other dimensions, etc. We may not always be able to ship to some mail forwarders and/or PO Boxes depending on location or if there are known fraud/theft issues with a specific mail forwarder. See our Shipping and Returns page for more information.
For all international DDU and USPS orders, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! DHL DDU and USPS first class & express mail are eligible for these fees. There is no way for Adafruit (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your country's DHL or postal system may charge you! There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office or to DHL/USPS. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.
Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.
Some DHL Express shipments can be DDP (delivery duties paid), which means we charge all taxes upon checkout. Orders over $2,500 and/or orders with over 25 individual line items do not qualify for our DDP shipping options. We are unable to provide a line by line breakdown of the duties paid upon checkout. Please contact your country's DHL office for that information.
We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third-party or send you any unsolicited advertisements. Please view our complete privacy & legal policy here: https://www.adafruit.com/privacy
Please note some products are only available to customers who have verified their accounts and set up two-factor authentication.
Accuracy of Information
We attempt to ensure that information on Adafruit.com is complete, accurate and current. Due to the large number of products we have, it is very hard to maintain documentation for every one. We cannot, therefore, guarantee that all information on this site is complete or current.
Customer hereby acknowledges that the products and services delivered under this Agreement are subject to applicable export control and trade sanctions laws and regulations, including without limit those of the United States (e.g., the sanctions administered by the U.S. Department of Treasury’s Office of Foreign Assets Control (31 CFR Part 500 et seq.), the Export Administration Regulations (“EAR”, 15 CFR Part 730 et seq.) administered by the U.S. Department of Commerce’s Bureau of Industry and Security, laws and regulations targeting proliferation activities, and the restricted parties lists maintained by the U.S. government (e.g., the Denied Persons List, Unverified List, Entity List, Specially Designated Nationals List, Debarred List and Non-proliferation Sanctions)). Customer agrees to comply with these laws and regulations and certifies that it will not use, sell, resell, export, re-export, import, dispose of, disclose or otherwise deal with the products or services delivered under this Agreement, directly or indirectly, to any country, destination or party without first obtaining any required export license or other governmental approval, and completing such formalities as may be required. Customer further agrees to not do anything which would cause Adafruit to be in breach of the export control and trade sanctions laws and regulations.
Customer shall protect, defend, indemnify and hold harmless Adafruit, its shareholders, directors, officers, employees and agents from any fines, damages, costs, losses, liabilities, fees, penalties, claims and expenses (including legal fees and expenses) incurred by Adafruit as a result of the failure of the Customer or its agents, officers, directors or employees to comply with this Section.
In the event Customer requests delivery to a U.S. destination, Customer acknowledges that it alone is responsible for determining the applicable export licensing requirements and obtaining any required authorizations for subsequent transfers. If Customer is not a U.S. Principal Party in Interest and requests delivery to a U.S. consignee for purposes of facilitating an export, Customer also hereby (1) confirms its responsibility for export clearance and filing Electronic Export Information with U.S. Census Bureau, (2) authorizes the specified consignee to prepare and file Electronic Export Information on its behalf so as to create a “routed export transaction”, as defined in the Foreign Trade Regulations (15 CFR Part 30) and EAR, and (3) agrees to provide Adafruit a copy of the signed written assurance designating the authorized forwarding agent.
Limited Product Warranty
We warrant Adafruit Manufactured Products will be free from manufacturing defects for a period of thirty (30) days following the date of delivery to you. We will replace, repair or credit you for any confirmed defective product at our option. Please contact [email protected] with any issues.
Products that are not manufactured by Adafruit may, or may not, be covered by original manufacturer's warranty and passed through to you. Please contact support to confirm warranty period prior to purchase.
Warranty will not apply if Product fails or is damaged after delivery to you due to accident, abuse or misuse.
TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE, PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND ADAFRUIT AND ITS SUPPLIERS MAKE NO WARRANTIES UNDER THIS AGREEMENT, EXPRESS, IMPLIED, OR STATUTORY, BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE UNDER OR IN CONNECTION WITH THE PRODUCTS. ADAFRUIT DOES NOT WARRANT THAT THE PRODUCTS AND CONTENT WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL BE SECURE OR VIRUS-FREE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ADAFRUIT, ITS AGENTS OR OTHER REPRESENTATIVES OR EMPLOYEES SHALL IN ANY WAY INCREASE THE SCOPE OF ADAFRUIT’S WARRANTIES UNDER THIS AGREEMENT. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, ADAFRUIT AND ITS SUPPLIERS DO NOT MAKE, AND EXPRESSLY DISCLAIM, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATED TO ANY THIRD PARTY INTELLECTUAL PROPERTY, TECHNOLOGY OR INFORMATION PROVIDED AS PART OF THE PRODUCT OR DOCUMENTATION.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, ADAFRUIT, AND ITS SUPPLIERS, SHALL NOT BE LIABLE TO YOU, OR ANY THIRD PARTY, FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND ARISING IN ANY WAY OUT OF USE OF THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES OR DATA, OR COSTS OF REPLACEMENT GOODS, EVEN IF ADAFRUIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.
Revisions to these terms of service
These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the current terms of service.