Frequently Asked Questions


Orders

I placed an order online using a credit card and now I have 2 (or more) charges on my card, why is that?

Adafruit's policy with credit cards is to charge only when the items are shipped. That means that we only "Pre-authorize" the card when the order is placed. For some cards, especially bank cards and debit cards, the authorization appears as a 'charge' on the statement and disappears a few days after it is finally collected & shipped. Then the final charge is shown on the statement. That means that if we ship your order quickly you may end up with what appears like 2 charges. If you made a mistake and your card was declined, it may also appear on your statement. Note that this is not a real charge, and that we do not collect the funds, they are held by your card's bank.

Pre-authorizations on credit cards are based on the confirmation of your order. Credit card charges are based on the shipment of your order. Cash Debit card charges are based on the confirmation of your order. A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 4 business days.

Can I back order an item that is out-of-stock?

No. Because we cannot always predict when and how much inventory will become available, we cannot accept backorders. To receive an e-mail notification as soon as the out-of-stock product becomes available for purchase, simply fill in your email address on the product page and click the NOTIFY ME WHEN IN STOCK button. Some high demand items may sell out between the time you were notified and the time you attempt to add the item to your cart. If you want to stay informed, please sign-up on the product page to be notified via email when the product is available again. We appreciate your support and patience.

My organization is a US school, university, etc. and we would like to place a purchase order. Do you accept purchase orders?

Purchase orders are accepted from US schools, universities and government agencies placing orders of $200 or more. We do not accept purchase orders less than $50 and for purchase orders less than $200 there is a $20 processing fee. To place a purchase order, please create a quote using the wishlist tool. This quote can be saved as a PDF and used by your institution to create an official purchase order. Once you have an official purchase order, please move the items in your wishlist to your cart and proceed to checkout, selecting “Purchase Order” paid via “Check” as the payment option. After you place your order online, please send your official purchase order along with your order number to [email protected] If you need a W9 please email [email protected]. This is the fastest way to get your PO processed and will reduce errors and delays! For more details on making a purchase order, checkout our customer support video and guide. Please note we only accept Purchase Orders from Adafruit Account holders. 

All customers paying via Purchase Order are also required to set up tax exempt accounts. Please create an account on adafruit.com and send us a copy of your fully-filled out Tax Exempt Certificate, dated within 90 days, with our information included in the Seller Fields, to [email protected]. We will not process your purchase order if your account is not setup as tax exempt.

My organization is Sales Tax Exempt (either as a reseller or non-profit)

To get sales tax exemption, first make an account on adafruit.com, then email [email protected] with the email address you used along with a copy of your fully-filled out Tax Exempt Certificate, dated within 90 days, with our information included in the Seller Fields, to [email protected]. Once we enter in the data into your Adafruit account, your orders will be tax exempt. Please use this account only every time you make a tax free order going forward -- tax exemption status is account-specific, and will not automatically be available to other accounts for the school or company.

Sales tax rates vary depending on location. Orders shipping to the following states will be charged sales tax: California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming.

I placed an order, and just found another super-awesome Adafruit product I want. Can I add this product to my order?

Here at Adafruit we ship out products crazy fast and can't modify, cancel, or combine orders once they are placed.

Someone told me that if I order more than $200 in products at Adafruit.com, I get free shipping (Continental USA only, UPS Ground). Is this true?

Yes! As of February 23rd, 2016 3:00 PM ET we are currently offering FREE UPS ground (Continental USA) for orders $200 or more. Stay updated on our current deals at Adafruit.com/free


Bitcoin

Can I return an item that I have purchased using Bitcoins?

All Bitcoin purchases are final. Any items damaged or defective upon arrival can be replaced with 30 days, or returned for store credit only. No refunds.

How long does it take for my order to ship after I place a Bitcoin order?

Bitcoin orders may take up to 1-2 days to process. Once the order has processed we will ship it out.

What if I place an expedited order and pay with Bitcoin? When will that ship?

Orders are not finalized until Bitcoin payment has cleared through Bitpay. Because this payment process can take longer than more traditional payment methods, we encourage you to use other options if you want your package to ship arrive quickly.

Can I check out as a "guest" using Bitcoin payment?

No, an Adafruit account is required to place Bitcoin orders.

Is there a minimum payment for Bitpay orders?

Yes, Bitpay orders require a $100 minimum to use the Bitcoin payment method.


Kits

What is included in a kit?

Kits come with all parts required, including a custom printed circuit board and any preprogrammed chips. Batteries are not included unless indicated otherwise. Tools necessary for assembly, such as soldering irons, solder, pliers, etc. are not included.

I don't think I have the skill/tools to build this kit, can you sell me a prebuilt kit? How much will it cost for me to buy a fully built device?

We are only able to offer the kits and items as they are shown on the site. We are not able to offer any custom or pre-assembled products.

Do the kits come with instructions? 
Why are there no printed out instructions?

All kits are documented online by our team of engineers. The link for the instructions is on the product page (tutorial tab). Having the documentation online allows us to update the instructions easily and provide large full color images.

How much skill do I need to have to build a kit?

Make sure to look at the instructions to get an idea. Most of the kits are pretty easy to solder, but require care (to not get the parts confused) and proper tools.

Shipping

Do you ship internationally? How much does it cost to ship to my country?

Yes! We ship most places that the postal service ships, including FPO/APOs. Submit your order to checkout to see what shipping options are available to you. If we do not currently ship to your location, please check out our distributors page to find an Adafruit reseller near you.

My order shipped internationally, and it's been more than 4-6 days, where is it? Is there a tracking number?

When shipping internationally, the post office quotes a certain number of days (say, 3-5) for delivery but that is only the number of days it takes for the package to reach your customs office. Packages can sit in customs for up to 4-6 weeks, although this is rare it does happen, especially with larger orders. If you shipped via USPS First Class International, there is no tracking number, nor is there any way to track it. After 45 days from shipping, we can submit a refund claim but otherwise there is nothing that can be done. Only USPS Priority Mail Express International, UPS, and DHL Express provide a tracking number, which you can use at the USPS, UPS, or DHL website.

My order shipped domestically (within the US) and its been more than a week, where is it? Is there a tracking number?

If you requested shipment with UPS or USPS Priority Mail a tracking number will be emailed to you soon after your order is processed (directly from usps.com, ups.com). If it's been a few days and you have not received a tracking number, contact us! Please note that USPS priority and first class mail are shipped with a Delivery Confirmation number. This is not the same as tracking, and often times the barcode is only scanned when it is delivered. Delivery confirmation is intended to show when and where it was delivered, not where it is currently or when delivery is expected!

I live on a military base overseas. Will you ship products to me?

Of course we will, and for free! We ship free to U.S. Military APO/FPO addresses via USPS Priority mail. No tracking, but free. Make sure to enter city as APO or FPO and for state choose AA, AE or AP from the dropdown menu. And to make things really precise enter your full name, grade, and PSC or unit number.

How do I return a product?

We can only accept returns of unopened kits and products, within 30 days of receipt (for international orders, 30 days from shipment). Any returns after 30 days are in store credit only. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 30 days of payment. We do not accept any returns after 3 months from the order’s ship date. Product returns from Purchase orders are store-credit only. Customers are responsible for return shipping costs unless the product arrives damaged or defective. For returns of items valued at $500 or more we charge a 5% re-stocking fee. Please contact us before returning any package! We're reasonable people and we hope you are too! Contact us if you have any issues and we'll do our best to help you out! Check out this customer support video for more details.


Buy One Give One at Adafruit

What is Buy One Give One at Adafruit?

Buy One Give One is a way to donate electronics to specific groups that Adafruit partners with. For "Buy One Give One" partnerships, and sponsorship information email [email protected]

Can I choose where the device is sent?

No. The group and Adafruit have already taken care of that.

What if my cart has a free item that happens to be the same device as the "Buy One, Give One" can I just donate that?

No. The Buy One Give One program is only for the item on the Buy One Give One page, if Adafruit offers a "free item" based on your cart value, you cannot divert the free items to Buy One Give One.

What if I do not want to Buy One Give One?

No problem, do not purchase the item on the Buy One Give One page.

What if I want to purchase ALL the goal devices on Buy One Give One?

Totally OK, please do!

Does Adafruit share any information with the recipients?

No. No information is shared from the purchase of the Buy One Give One.

What can I do to help get the word out?

We're using #BuyOneGiveOne on Twitter, Instagram, and more.

Is the Buy One Give One tax deductible?

No.

Do I need to do anything else after I add the item to my cart?

Nope, Adafruit and the group will take it from here. Proceed to checkout and you will receive your order as normal. The donated item will be taken care of separately.

Can I apply a discount code to Buy One Give One items?

Yes!

How do I know what the current Buy One Give One item is?

Tune in to the Adafruit blog, Twitter, Instagram, and social media!

Can Purchase Orders be used on Buy One Give One items?

Yes.

Can I return a Buy One Give One item?

All depends! Please review the Adafruit return and support policy - https://www.adafruit.com/shippinginfo

How long will the Buy One Give One promotion be available? 

The Buy One Give One is available during the “goal” times and dates, usually 30 days, or until the goal is met. Check the Buy One Give one page for more details.

What is the first "Buy One, Give One"?

        https://adafru.it/blackgirlscode

For a limited time, whenever you buy a Circuit Playground Express at the regular price of $24.95 on the Buy One Give One product page, https://adafru.it/blackgirlscode, Adafruit will automatically donate one to Black Girls CODE (http://blackgirlscode.org/). Black Girls CODE’s goal is to empower young women of color ages 7-17 to embrace the current tech marketplace as builders + creators.

Black Girls CODE vision is to increase the number of women of color in the digital space by empowering girls of color ages 7 to 17 to become innovators in STEM fields, leaders in their communities, and builders of their own futures through exposure to computer science and technology. To provide African-American youth with the skills to occupy some of the 1.4 million computing job openings expected to be available in the U.S. by 2020, and to train 1 million girls by 2040.

This "Buy One Give One" is sponsored by Adafruit.

Can I make additional donations to Black Girls CODE?

Yep! Visit their site directly here for further instructions. Donations are also accepted via mail at the below address:

        Black Girls Code
        P.O. Box 640926
        San Francisco, CA 94164 


Other Frequently Asked Questions

I see the words 'Open Source Hardware' everywhere on your site. What the heck are you talking about?

Open source hardware is hardware whose design is made publicly available so that anyone can study, modify, distribute, make and sell the design or hardware based on that design. The hardware's source, the design from which it is made, is available in the preferred format for making modifications to it. Ideally, open source hardware uses readily available components and materials, standard processes, open infrastructure, unrestricted content, and open-source design tools to maximize the ability of individuals to make and use hardware. Open source hardware gives people the freedom to control their technology while sharing knowledge and encouraging commerce through the open exchange of designs. If any of our products include software or firmware to operate, we also provide all of the source code for your hacking pleasure.

You also mention the word Arduino a lot. What is an Arduino?

Learn all about the amazing Arduino here!

What is a good way to find out about top-secret new Adafruit projects?

Watch our live Ask an Engineer show every Wednesday night at 8pm ET. Join live or watch previously recorded shows in our YouTube playlist.

I have this amazing project that I want to show you guys. Do you want to see it?

Absolutely. Join us at 7:30pm ET for our weekly show and tell (right before Ask an Engineer). To show and share your project, view the chat at https://youtube.com/adafruit or in Discord https://adafru.it/discord and look for the JOIN link to join. Have your project ready to show and keep your microphone muted until we call on you. See more at https://youtube.com/adafruit/live and learn more in the Adafruit Learning System

I have this awesome Open Source Hardware kit. How do I get it in the Adafruit store?

Send a note to [email protected]. Make sure to include as much information about your kit as possible (links to the product website, documentation, pictures, design files, etc).

How can I get an internship at Adafruit? I will work for free!

We don't do unpaid internships. Read this.

What is your favorite dinosaur?

The Quetzalcoatlus.

If I wanted to broadcast a binary message into space with the hope that it will someday be interpreted by an alien life form, what message should I send?

00000010101010000000000 00101000001010000000100 10001000100010010110010 10101010101010100100100 00000000000000000000000 00000000000011000000000 00000000001101000000000 00000000001101000000000 00000000010101000000000 00000000011111000000000 00000000000000000000000 11000011100011000011000 10000000000000110010000 11010001100011000011010 11111011111011111011111