Adafruit will not be shipping orders Thursday November 23, 2017 for Thanksgiving. Any orders placed after 11am ET Wednesday November 22 will go out Friday November 24.

General

How much does AdaBox cost?
AdaBox costs $60 per quarter. This cost includes free shipping (UPS Ground only) to the continental United States. A $5 shipping fee will be applied on orders shipping to Alaska, Puerto Rico, and Hawaii. A $10 shipping fee will be applied on orders shipping Canada.
When can I subscribe to AdaBox?
Right now! Just click 'GET STARTED.'
What skill level is AdaBox designed for?
All skill levels! We've tried to choose products from the Adafruit catalog that we think are great for people just starting out but also interesting enough for our more advanced users. While our AdaBox tutorials will be geared towards beginners, there are also tons of tutorials on our Learn System that you can use products from your AdaBox to make!
Do I need to know how to solder?
Nope! We've made sure that all of the items inside AdaBox will come with headers already soldered on.
What payment methods do you accept for AdaBox?
We accept the following major credit cards for subscriptions to AdaBox: Visa, MasterCard, and American Express.
Where is AdaBox available?
AdaBox is available in the continental United States, Alaska, Hawaii, Puerto Rico, and Canada. At this time, we do not ship to APO/FPO addresses.
Can I purchase AdaBox as a gift?
Yep! AdaBox is perfect for gifts. Just select the 'GIVE' option after clicking 'GET STARTED.'
Can I choose where to start my AdaBox subscription?
Nope! When you sign up for AdaBox, the first box you'll receive is the next box we're sending out. You cannot start your subscription with earlier boxes. That being said, we may have old AdaBoxes for sale in the Adafruit store so keep checking back. Previous AdaBox installments can be found at the following links: AdaBox 001, 002, 003, 004. Please note these are NOT the subscription version of AdaBox and are priced differently than the subscription version. Contents may vary.

Account Help

How do I reset my password?
To reset your password for your Adafruit account, visit this page: https://accounts.adafruit.com/users/password/new You must enter the email address you used to sign up for your account on adafruit.com. A new password will be sent to that address.
How can I change the email address on my account?
To change the email address associated with your account, please log into your account on adafruit.com and click the "My Account" button in the top right corner of the site. You'll be able to edit your profile there. Please remember to click the "save settings" button once you are finished.
How do I add a new address or edit or delete the addresses in my account?
To add a new address or edit or delete your current addresses, please log into your account on Adafruit.com and click the "My Account" button on the top right corner of the site. Click "Addresses" on the list on the left hand side and you will have options to edit, delete, or add a new address. To select the address where you would like your subscription shipped, please then click the "Subscriptions" button. Next, select "Manage your AdaBox subscription" and under the Shipping Address listed click "change". From the addresses listed there, please select the one you would like to use for your subscription.
How do I remove, edit, or add a new credit card to my account?
To remove or edit your saved credit cards or add a new credit card, please log into your account on adafruit.com and click the "My Account" button on the top right corner of the site. Click "Payment Methods" on the left hand side and you will have the options to edit, delete, or add a new credit card.

Signing Up

How do I purchase a subscription?
It's simple! Just click the ‘Get Started' button on https://www.adafruit.com/adabox and follow the instructions.
When will my box ship?
There's a countdown on https://www.adafruit.com/adabox that indicates when the next AdaBox will ship. The countdown refers to when we start shipping AdaBox subscriptions. It’s not a guaranteed shipping date for your box specifically. Once your order ships we will send you a tracking number via email.
What payment methods do you accept for subscriptions and gifts?
We currently accept all major credit cards for subscriptions to AdaBox (Visa, Mastercard, and American Express).
Can I try just one box?
Sure! A brief period after the AdaBox is sent out to subscribers, we'll try to have it available on the Adafruit store. That being said, we can't guarantee the same AdaBox subscriber experience - so the appearance, exclusives, and subscriber-only discounts might not be included - but if you want to get a feel for what's included before signing up, buying past boxes is a great way to get started.

Billing

When will I be billed?
Payments for regular subscriptions are authorized when the shipment is in the preparation stage (about 2 weeks before shipment). The billing charge is completed when the order ships. We’ll send out an email letting you know when your AdaBox has shipped. Gift subscriptions are billed immediately when the order is placed.
Will my subscription be renewed automatically?
Your subscription will remain active as long as your credit card information is up to date! You can cancel at anytime by logging into your account and clicking "Subscriptions" then the "Manage your AdaBox Subscription" button for your AdaBox. If your order is already in the preparation or shipment phase, the cancellation will go into effect for to the next round of AdaBox.
Can I change my quarterly billing or shipping date?
We are not able to modify the billing or shipping dates for your AdaBox.

Shipping and Tracking

Where is my box?
You'll receive an email notification as soon as your box is shipped with a UPS or DHL tracking number that you can use to track your package.
Do you ship AdaBox internationally?
AdaBox is now shipping to Canada! It's also shipping within the continental United States, Alaska, Hawaii, and Puerto Rico.
What shipping method do you use?
We ship AdaBoxes using UPS Ground shipping to all customers in the continental United States. UPS Ground shipping is insured and tracked. Delivery time is not guaranteed but is almost always under 6 days. AdaBoxes shipping to customers in Alaska, Puerto Rico, and Hawaii also ship via UPS Ground and are charged an additional $5 fee. AdaBoxes shipping to customers in Canada ship via DHL Express for a $10 fee.
Do you ship to freight forwarders, PO Boxes, mailbox stores, or hotels?
Due to fraud attempts as well as a high number of lost/stolen packages, we do not ship to hotels, freight forwarders, PO Boxes, or mailbox stores at this time. At this time, we also do not ship to APO/FPO addresses.
Can I change the shipping method so I can get my box faster?
Our shipping system is automated so we are not able to change the shipping method on your order. 
What if my package is lost or the tracking shows that it is delivered but I don't have it?
Contact us here and our support team will help you out right away!
Can I change the delivery address on my order even though it has shipped already?
UPS does offer a re-direct service for some packages but there is usually a fee. Contact us here to see if you are eligible for an address change on your package. DHL does not offer a re-direct service at this time. 
Where can I get it shipped?
We currently ship to most addresses in the continental United States, Alaska, Hawaii, Puerto Rico, and Canada. We are not able to ship to hotels, freight forwarders, P.O. Boxes, or mailbox stores. At this time, we do not ship to APO/FPO addresses.
What is the deadline for changing my delivery address before the box ships?
One week.

AdaBox contents

I don't use certain types of products. Can I opt out?
No, AdaBox is a discovery service that aims to educate and inspire folks to use different types of products and learn different skills. Experimentation is part of the fun!
Can I customize my box?
No, we are only able to offer the boxes as they are designed each quarter.
How can I view my box history?
Once you are signed in to your Adafruit account you'll be able to view your order history including all the boxes that you have received.
Can I add other products to my box order?
We are not able to include other products with your AdaBox.
Do I need to know how to solder?
Nope! We've made sure that all of the items inside of your AdaBox come with headers soldered on if necessary.
What skill level is the AdaBox designed for?
All skill levels! We've tried to choose products that work for folks who are just starting out but also our more advanced users. We have more than 1,000 tutorials in our Learning System, many of which can be made using items from your AdaBox.
What resources do I have if I don't know how to use my AdaBox?
The Adafruit Learning System is a great place to start. We have a dedicated tutorials for each AdaBox as well as hundreds of other guides for learning electronics. There are also a dedicated technical support forum for Adabox where our dedicated support specialists or members of the DIY community can help you with whatever questions you have.
How do I use my AdaBox discount code?
Your AdaBox discount code will be linked to the account your AdaBox was purchased through. Available codes can be located in the "Manage Gift Certificates" tab of your account profile. Next time you place an order please use a code listed in your account to receive 10% off your order from adafruit.com, excluding gift certificates and software.
Do I need to have the first AdaBox to use future AdaBoxes?
Nope! Each AdaBox is standalone.
Are the items in the preview going to be in AdaBox?
Maybe some of them but definitely not all of them! The contents of each AdaBox are a mystery so we cannot guarantee that the products in the AdaBox preview video will be included.

Cancellations

What is your cancellation policy?
AdaBox subscriptions can be canceled at any time. If your order has already been authorized for payment, which occurs about two weeks before shipment, the cancellation will go into effect after the shipment of that order.
How do I cancel my subscription?
You can cancel at any time by logging into your account and clicking "Subscriptions" then the "Manage your AdaBox Subscription" button for your AdaBox.
Can I place my subscription on hold?
We cannot place subscriptions on hold. If you would like to cancel your order you can do that and sign up again when you are ready for more boxes!

Gifting boxes

How do I purchase boxes as a gift?
To purchase a certain number of AdaBoxes as a gift, click ‘Get Started' then ‘Give' and follow the instructions!
What happens when the gift recipient has received all of their AdaBoxes?
The boxes stop coming. If the gift recipient would like to continue to recieve the boxes they can sign up on adafruit.com/adabox for more!
Can I cancel an AdaBox gift?
Because payment is processed up front, we are not able to cancel a gift of AdaBoxes once the order has been placed.
How do I keep the gift subscriptions going?
You can make another purchase for the amount of boxes you would like to give or you can encourage the giftee to sign up for a subscription themselves.
How do I know if the gift subscription arrived to the giftee?
There will be a link to the UPS or DHL tracking page for your gift in your Adafruit account.
I want to give the box in person as a gift - how do I do that?
If you would like to give the box in person you can order it to be delivered to yourself and hand it off to whomever you would like.

Technical Issues

I can't get my item to work! What should I do?
Our colleagues in the engineering and technical support forums will assist you right away. They are also able to authorize replacements if necessary. Please create a post in the appropriate forum here: http://www.adafruit.com/forums/ Here are some tips to help you place your support post:
  1. Tell us what product you are asking about, your Adafruit order number, and when you purchased the item.
  2. Post clear photos, focused, and detailed pictures of the front and back of the boards, as well as any connections to the board.
  3. For software issues, please post the complete text of your IDE's error message. Please use the [code] tag when posting error message as well as code.
  4. If you are having trouble with a code sketch, please post or link to your entire source code. Again, please use the [code] tag when posting code.
  5. If you are building a project from the Learning System, please post a link to the page you are having difficulty with.
For more details about posting on the technical support, check out our Customer Support Forum video here: http://youtu.be/HnTXXu9Bve0
Can I return my box?
Because each box is a limited edition product we are not able to accept returns of any items from your box or for full boxes.
I am missing an item from my box! What should I do?
Please contact us here and we'll make sure you get a replacement for the item.
My box arrived damaged. What should I do?
Please check inside the package for any damaged items. If something looks like it was damaged, please contact us here! 

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