Support

IMPORTANT: For the week of 1/4/2010 through 1/8/2010:
  • Any order placed from 1/4 to 1/8 may ship 4-5 business days *after* your order. If the item is in stock it may go out sooner.
  • Customer service emails and forum support will happen each day, likely every 6 hours, please be patient, we will get to all of them.
  • Phone calls may go to voicemail, we will be checking this every few hours - your best bet is to send an email or post in the forums for technical support as always.
Thank you for a great year, we're spending the week resting up so we can deliver more open source hardware kits at a great value to more people and make even better resources for your journey towards learning electronics and engineering.

We are here to help you on your journey of learning electronics. Adafruit Industries offers support for customers in a variety of ways. Please take a moment to read the support overview to determine what best fits your needs.

Help with your kit, projects and all technical support


Technical support is provided in the Adafruit customer forums for all customers. We usually answer most questions within a day and many times our customers and experts may chime in to offer additional tips, tricks and how-tos. If you have Arduino questions please take a moment to review our guide on how to get the best answers to your questions. Are you ready? Let's go! Click here to visit the Adafruit customer support forums.

You can also search support forums right here!:

...or use the advanced search.


Questions about your order, shipping & returns or missing parts


We have put together a general frequently asked questions as well as a frequently asked questions about orders, shipping and returns. You can check the status of your order by logging in at any time.

Please take a moment to review these before contacting us.

If you do need to contact us about your order please make sure to include: Your name, order number and specific details. If your kit is missing parts (it happens sometimes) let us know - we will send them out in a jiffy.


Weekly live "chat" every Saturday night at 10pm ET


Every Saturday night at 10pm ET join us for our weekly live video & "chatroom". You can visit our video page to view the "live" video and chatroom - or visit our USTREAM page. You can ask anything about electronics, kits at Adafruit or just stop in to meet other makers who are building cool things!


Contacting us


Adafruit Industries
80 Nassau st #4C
New York NY 10038
Fax: (917) 210-3397
Tel: (646) 248-7822 / (ohm) bit-stab
Twitter: @adafruit

Please note: We do not have a storefront, and orders cannot be picked up from the above address. Please don't show up and expect to be able to purchase items directly from the Adafruit factory.

We also can't take orders over the phone or provide technical support over the phone. If you need technical support for your purchase please visit the forums. If you do need to send email, please read this list of handy Frequenty Asked Questions & their responses.

Lastly, please do not send email about the x0xb0x mailing list. ALL x0xb0x information is on the x0xb0x FAQ page.


Wholesale and reseller inquires


If you would like to become an Adafruit reseller / distributor. Please use the contact form and let us know! If you would like to view a list of Adafruit resellers please view our distributors page.


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