PLEASE NOTE: We ship extremely fast. We cannot modify, cancel or combine orders once they have been placed. If you've placed an order it is processed and cannot be changed. Please make sure you carefully check your order before you check out.

Adafruit now has FREE SHIPPING via UPS ground for all orders over $250 to the contiguous United States. You’ll see FREE SHIPPING on check out if your order is $250 or over and to the contiguous United States. We’ve been shipping so many packages lately that UPS gave us great rates. So we now offer this as a great perk & added savings for our customers in the lower 48. This is an experiment for us, we’ll see what more we can do down the road – for customers in the USA, worldwide, and beyond!

Orders usually within 1-2 business days. With the UPS 3day, 2nd day and Next day shipping option, orders placed by 11am ET during weekdays usually ship same day (We do not have Saturday service for UPS as an option). When you place your order, please allow time for processing in addition to the time it takes for the box to get to you once it has shipped. Once your order is shipped you will receive an email or two with any tracking information available -- you can check order status by logging into your account.

Keep in mind the UPS service guarantee are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters UPS anywhere along your package's route. Meteors, natural disasters, aliens, terrorism, incursions from other dimensions, etc.

We may not always be able to ship to some mail forwarders and/or PO Boxes depending on location or if there are known fraud/theft issues with a specific mail forwarder.

Adafruit Industries uses two carriers, USPS (United States Postal Service) and UPS (United Parcel Service) for shipping. USPS is traditionally cheaper and does not provide detailed tracking. UPS is sometimes faster and a little more expensive, but has a high-quality tracking system. (Tracking information is emailed when the package is shipped.) Both are very reliable. We do not offer Saturday delivery as an option for UPS at this time. When in doubt about choosing a shipping method, we suggest UPS.

• USPS First Class and Priority mail are untrackable. Once it has been sent it’s pretty much outside of our control. There is no way to track packages. They are also not guaranteed services. First class mail takes up to 2 weeks, priority mail is 2-3 days average but can take longer. They are low cost and are used at your own risk, so they are only permitted for orders under $200. Insurance is automatically calculated and added to your order. Lost package claims may be filed between 45 and 90 days after shipment.
• UPS Ground is low cost ground delivery, and is insured and tracked. Delivery time is not guaranteed, but is almost always under 6 days.
• UPS 3-Day, 2-Day and Next-day are high-speed air delivery, and are insured and tracked. Delivery is guaranteed from when it is picked up and scanned by UPS, not necessarily when it is shipped. We have a daily UPS pickup, Monday through Friday by 3pm.

All of the quoted transit times are in business days, and do not include weekends, US holidays, etc.

International orders are shipped using USPS which is the US Postal Service, or UPS (United Parcel Service) International. For postal orders, the packages are handed off to your countries postal service for 'door-to-door' delivery. There are two options for postal shipment, First class international and Express international. For UPS International we offer International Worldwide UPS Saver, Expedited and Express. All international orders over $200 can only be shipped via UPS international worldwide.

• First class international is untrackable. Once it’s been sent it’s out of our control. There is no way to track it and there is no proof of delivery or shipment. (That's why it’s so low cost!). It also doesn't have expedited brokerage, which means packages can “sit in customs” for up to 4-6 weeks. Although this is rare it does happen. Packages are sometimes not delivered at all (1% of cases), so this method is to be used at your own risk! However, it is generally fairly dependable, arriving with a week or two 95% of the time. Insurance is automatically calculated and added to your order. Lost package claims may be filed between 45 and 90 days after shipment. It is not a recommended service and only permitted for orders under $300.



• Express Mail International service service comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs and has the added protection of $100 free insurance coverage. Additional insurance, if necessary, is automatically calculated and added to your order. We've rarely had an express package lost (although sometimes it will be returned if the destination address is wrong), and it is recommended for international packages.



• Adafruit offers International Worldwide UPS Saver, Expedited and Express. All UPS shipping methods are tracked and insured. We highly suggest international UPS for all international packages.
  
  UPS Worldwide Express: 1-3 Business Days. Delivery by 10:30 a.m. or 12:00 noon.
  UPS Worldwide Saver: 1-3 Business Days. Delivery by end of day.
  UPS Worldwide Expedited: 2-5 Business Days. Delivery by end of day.
  

You are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges. Note that for the EU there are virtually no import tariffs for loose electronic components, parts & PCBs. (See pg. 577 & onwards of the EU import tariff schedule). However, you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods! Both first class and express mail are eligible for these fees. In many countries the VAT may be as high as 20%! Sometimes, when shipping with the postal service (USPS) they'll forget or ignore the VAT but sometimes you will have to pay the deliveryman or send a check or similar to the local customs office. There is no way for Adafruit (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries postal system may charge you! Keep a printout of your email receipt as you may have to send a copy to your customs office.

Our shipping system is completely automated, and we do not falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark as gift or lower the values.

We ship free to U.S. Military APO/FPO addresses via USPS Priority mail. So no tracking, but, also, free. Make sure to enter city as APO or FPO and for state choose AA, AE or AP from the dropdown menu. And to make things really precise enter your full name, grade, and PSC or unit number.

We now cover all packages with shipping insurance (yay!). This insurance covers damage and, more importantly, loss. The rates are $0.75 per $100 for domestic, $1.35 per $100 for international tracked, and $1.60 for international untracked, comperable to industry standards.

We can only accept returns of unopened kits and products, within 14 days of receipt (for international orders, 28 days from shipment). Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Please contact us before returning any package! We're reasonable people and we hope you are too! Contact us if you have any issues and we'll do our best to help you out!