First of all, I hate to complain. I really do. I think that Adafruit has done a great job with the tutorials, support, providing the right products.
Unfortunately I haven't been too happy with the quality control.. I've had some issues with a few other products too, but I wanted to mention this one. A number of these things may not be the fault of Adafruit, so I don't want to cast the blame, I just want to point out the problem.
1. The packaging came open. Like torn open. There's a tab that holds the whole thing together, and for some reason it's been opened already in the same way I would have done - tear the packaging. I'm not sure if this relates to the following problems.. you ship all your products new right?
2. There was a white powder all of the pieces of plastic. I suppose this might be from the manufacturing process, but I thought these were laser cut, so I'm a little surprised. My guess would be a less than clean work environment, which leaves the mystery powder to be a bit disappointing when I have to try and clean each piece.. (this is on the side that doesn't have the protective film)
3. The clear plastic they used was crappy. It's translucent in a number of spots (like milky white). It's all scratched up on the non-protective side too.
4. This one surprises me, I'll try and get a picture up.. for some reason there's a hole where there shouldn't be one - on the bottom clear plate there's a group of 4 holes. One of them has a "double offset drill" where it looks kind of like a hollowed out figure 8 (you know what I mean) - an error drill (or laser cut). My guess is they used a piece of scrap and didn't notice it. This just looks bad. Like this is _basic_ stuff: use good material if you're shipping a product.
Perhaps not all Adafruit's fault, but unfortunately as much as I like Adafruit for other reasons, I don't think I'll be ordering anything else. (other problems: box for a multimeter was opened already, temperature probe didn't work - Adafruit replaced free of charge! LED strip light: the adhesive had actually melted and goo'ed over the visible side of the strip from poor manufacturing I suspect, looked pretty bad, sticky to work with).
.. quality control (what you can where you can before you ship, please)!