From the mail bag!

I’m an old guy just getting started learning about Arduino and all the interesting things people are doing with them. Your products look to be very useful and I plan on purchasing several. I really like your tutorials. Good efficient format. Good information. Nicely done. Very much appreciated.

C

From the mail bag!

Each time I’ve made a purchase with Adafruit I’ve been extremely satisfied with their service. They always package my items well and ship very quickly. They have a great selection of components and kits, lots of well written information on using their products, and a helpful and friendly user forum with a great community. They are, by far, a great example of what a company should be.
DavidD.

From the mail bag!

Thanks for very quick reply… Hats off to Adafruit & your team.. I never got this much quick reply from any company. Thanks for information.. -Kushal

From the mail bag!

I just like to thank Adafruit for the exceptional job on:

1. Product variety
2. Product documentation
3. Shipping
4. General support

Thank you very much !!!

Via the forum!

From the mail bag!

Adafruit,

Thank you for rapid delivery of my items! One of the downsides of being stationed in Guam is that most shipments take about a month to get here, yours made it in less then 2 weeks!

Thank You!

V/R Bob

From the mail bag!

Thank you very much for Adafruit and ladyada.net. You are doing an incredible thing by making hardware accessible and empowering curious minds, and it’s exciting to see that something so good is a viable business model.

Your libraries and tutorials are phenomenal. Before a few months ago, I’d mainly written MATLAB, so I very much appreciate having commands to do exactly what I want (without worrying about parsing, addressing, etc.), and the Adafruit libraries always work. I took a peek at the Electro-knit overview and was very grateful for Becky’s disclaimer: “Before you begin, look at your life, and what choices brought you to this point…” I realized I’d caught the can-do bug and indeed had no business hacking a knitting machine. Maybe someday…

Thanks again for all you do.

Sincerely, Bobby

From the mail bag!

Of any company, adafruit has the best customer service, both in emails and on the forums.

Thank you,

Andrew

From the mail bag!

I would just like to say thank you for all of the fantastic support that you offer your customers because it really helps our buying and making experience and is of a higher caliber than any other online store that I have ever used.

Thank you!

From, Bailey

From the mail bag!

I just have a few positive comments about your site.

I am a 25-yr Intel programmer (C/C++/C#/Delphi), but new to Arduino/Netduino and new to OpenSource. My experiences with OpenSource in the past (for the most part) have been frustrating. My view is that I must make a living not play all day – althouhh we all like to play. I am very impressed with your site! It is so organized and thoughtfully done.

As a C# .NET developer in a large well-known IT supplier, I am so spoiled with Visual Studio and C# (those who do it, get what I am saying).

Because I now want to tinker in the world of Arduino/Netduino, for the last two weeks I have had to endure the minefield and mess found in the scattered world of Arduino. Your site is such a welcomed change to what I have seen so far. I am not sure if this because of the female roots of Adafruit (it may very-well be) but no matter the reason, I am very impressed. I have been around long enough to see the usual race-to-the-bottom-mindset, and it is refreshing in this day and age to see something done right! It is rare to find such a site these days (but there are a few).

I will be preparing some (work and user group) presentations in the next few months to expose other .NET developers (30 on my team, 30 in the user group) to Arduino and Netduino and I will gladly mention your company as a great place for buying products for learning and development.

Based on what I have seen so far, I have to say thanks for having the drive or conviction to build your business right!

Please feel free to share my comments with anyone, even online, but please do not include my email address.

I hope to start purchasing from you soon. It won’t be very much as I am just a hobbyist in this new world of Arduino, Netduino, but every customer counts developing or maintaining a brand.

Best wishes!

Steve

Hey I am so excited to be featured on your site! Adafruit was so helpful to the project. I definitely would not have been able to complete it without the great tutorials! Thanks!

From the mail bag!

Greetings:

Re: The MinPOV – Quite honestly, I wasn’t expecting much, and I totally expected I’d screw it up, but I have to say I’m damned impressed. It was really easy to solder it all up; the on line directions COULDN’T have been easier to follow, although my eyes aren’t what they used to be. I used mine to make a safety vest for cycling, since I like to ride at night. I just weaved it in a black, mesh vest, and it looks great. Thanks, again!

-=> Andrew

From the mail bag!

I’m out here in Cali training for a new job for a month and have been sitting in my hotel room going totally stir crazy. So yesterday on a whim I decided my mp3 player was running out too fast.

I thought to myself I thought “self? You need an air drop of toys for the next 3 weeks in the hotel room.”

Anyway blah blah blah. Even with a weird shipping address confirmation, I got an email confirmation about 0.02 seconds after placing the order. 24 hours later(ish) the iron is a heatin’ up.

Adafruit FTW. If I need it and you’ve got it, I’m getting it from you.

Thanks again o/

- M

From the mail bag!

I’m new in the electronics world and I just discovered AdaFruit in December
when I found the Flora. Every time I went back to your website, I found
more and more stuff and information and tutorials and finally Ask an
Engineer and I keep telling my friends and family how GREAT the website is.

LadyAda, I’m old enough to be your mother, so I hope it’s okay for me to
tell you how proud and am of all you’ve done – I’m so inspired by your
intelligence and your ambition and drive….and I was so thrilled when you
were on with President Obama this week! What you’re doing is absolutely
wonderful, and yes, you are an inspiration to girls of all ages!

So I just wanted to send you a note to say Thank You and Congratulations! I
wish you continued success, you have a good heart and a good head and you’re
making the world a better place.

Your fan,
Kim

From the mail bag!

Lady Ada:
You rock!  You have helped me get my arduino running and had some fun along the way all thanks to your tutorials.  I plan on getting this arduino air born someday. Wish me luck!
Johnathan

From the mail bag!

I have to thank you for responding so quickly to my question. They delivered it the other day and I now have my part and it works great. My lab will certainly purchase from your site in the future.
Thank you,
Ryan

From the mail bag!

Thank you so much! Its incredible how quickly your corporation responds to its customers.

All the best,
Mina

P.S. Your tutorials are really well done as well!

From the mail bag!

As a satisfied customer and an Adafruit blog addict I’ve found myself identified with every thank u letter in the “From your mail bag” corner. As an non American customer, I felt the need to personally send a thank u letter to praise the idiot proof purchasing process (I don’t have to guess the shipping fees, Hurray !!!) and the well size aware packing, thus keeping the international shipping fees to the lowest possible.

Thank you Adafruit,

Barak

From the mail bag!

Thank you for your quick service and quality products. I received the items yesterday and they are working perfectly! It was truly a “Geek Christmas”!!! The instructions on your website were clear, correct and easy to follow. I hope there are many transactions with your company in the upcoming months – PB

From the mail bag!

I’m just writing to say how much I *HATE* your blog….everytime I read it I either find an incredibly interesting entry or something else I just have to have (some new “toy” or “gadget” – I just love reading it !!! Keep up the great work ! I really *DO* love it… my wallet isn’t happy with me, but that’s ok – I’m having too much fun to care……Matt.

From the mail bag!

LadyAda!

I was very pleased to hear of your new title: Entrepreneur of the Year! You are proof that you can have your cake and eat it too as far as open hardware goes as you are both successful and true to your open hardware roots. WyoLum benefits every day from your software (webide, libraries, demo code), hardware (boarduino, protoshield), your tutorials and your leadership. You are enabling a future that I want to live in and I thank you for that.

I’m looking forward to what 2013 will bring because surely you are still on the upswing.

-Justin

From the mail bag!

Your store is growing on me. You stock wonderful items. Your page layouts are wonderful. I learn a great deal just shopping at your site – David

From the mail bag!

Adafruit rocks!

I made an order on a Sunday evening, and changed my mind as I needed some components super fast. I sent them and email and they very nicely canceled my order (and refunded Paypal) so I could place a different order. This is great customer support – the main reason to stick to a store IMO. Of course all the tutorials they offer for free are also another reason to stick to them Thanks guys!

Thierry

From the mail bag!

Hi! Thanks so much for all of your help. I got my package a couple Wednesdays ago (have been crazy busy ever since) and it made me so happy!!! Thanks for all of your help and you reassurance that all the logistics would work out in the end – Lorah

From the mail bag!

Adafruit folks,

Thanks for your great support. My son’s Ice Tube Clock works really well. He and I are so psyched!!! Hopefully he’ll get up on time tomorrow! (of course he will, we tested the alarm )

Cheers, and keep up the good work!

Jess

From the mail bag!

I am impressed: ordered on Saturday and delivered by the US Postal Service on Monday, 2000 miles. You earned your retail markup on this order, and the USPS earned their postage, too. Thanks, — rec –

From the mail bag!

Hey guys I just got my blue waterproof switch and I thank you so much for putting up with my perfectionist side. I greatly appreciate everything you have done for me. Thank you. Sincerely Sean

From the mail bag!

You need a hail and hearty “Well Done”, you have gone well beyond the call of duty.

I appreciate your prompt response and that you maintained your cool and professional manner in spite of several opportunities to do otherwise. You have done well.

If you are not already the “Czar of Adafruit Support” you should be at least be anointed the “Prince of Professionalism”.

Keep up the good work. Thanks for all of the help.

From the mail bag!

I am a retired Family Doctor age 68 and enjoying electronics for the first time since I was a teenager. Having bought a few items now from your company I wanted to pass on my gratitude for a fantastic company and web site. I have learned and am learning more electronics from going through your tutorials than any other way. Arduino is great but going through your tutorials has made it way better. What is unique about your store is the fact that whatever I buy from you has a great web page usually with code or instructions to benefit from the item to its full extent. That is why I will continue purchasing through your site. It is easy to but cheap bits of electronics but unless the use is fully understood it is a wasted purchase. I must admit to even getting the information on some items purchased elsewhere, but that kind of sharing that you do just brings back the customer anyway so it works regardless. Thanks again and keep up the good work Limor and gang.

Dr John

From the mail bag!

Thanks to your on-line circuit diagram information I was able to make the connection quite easily. The belt is beautiful! Thanks so much for this!

Sue W

your website has too much useful information available, i’m having trouble going through it all. i’ll never have time to work on all the projects that i have in mind. please keep up the great work!! awesome products too!

From the mail bag!

Adafruit, I like what you’re doing with the Raspberry Pi. The Arduino has been a great start for a lot of people, but it’s a very limited experience. For those who want to move along to the next level, the Pi represents a great stepping stone. It still has a lot of simplicity and accessibility to lowest level hardware, like the Arduino, but it has the sophistication and power to do a lot more interesting things, and it costs about the same.

So, great pick, and I look forward to you guys developing a whole lot of things that work in conjunction with the Pi.

-William

From the mail bag!

Just wanted to shout out to the awesome folks at Adafruit. I bought a few Mintyboost kits, one for me and
one to go through with a friend to teach him soldering. Well I put mine together and sure enough it wasn’t working.
I went back and bridged D- and D+ (I have an iPhone4) and I kept getting the “Not compatible” message. I rechecked
everything and even pulled out the camera and took photos, thinking I would have to post for help. Well after reading
ALL of the “read before posting” I finally double checked the new batteries. They were only putting out 1.3 V. Swapped
fresh batteries and it totally works now. I haven’t rechecked the voltages now that it’s working but I was getting 3.1 V out of
D-D+ and 5V. I should be 2V correct? Anyway, thanks for what is possibly the best customer service in any industry.

Cheers,

Hopcounter

From the mail bag!

I wanted to let you know my robotics club was impressed how how quickly you were able to help me remove the item from my order. In the future I’ll check your site first for my parts. Thanks again!
David

From the mail bag!

Hello Adafruit shipping,

I just want to let you know how much I liked the packing job on this order. I ordered a Panavise along with some other bits, and you shipped it in its original box after inserting the other items. I really appreciate you not sending a box within a box.

Thanks!
Peter

From the mail bag!

I have just finished assembling a number of kits from various suppliers. Your kit assembly instructions and the quality of your PCB’s are head and shoulders above the other suppliers. Putting together an Adafuit kit is a pleasure.

Thanks

Jim

From the mail bag!

Good day… I had a minor issue with the condition of one of the items I ordered, so I let you know via the easy-to-locate “contact” link on your website. Your response was immediate, polite, and well above and beyond my expectations. In today’s marketplace where it is not uncommon to have to dig through the depths of a website to (maybe) find some way to send feedback, which is more often than not ignored, Adafruit Industries stands out as an exemplar of what customer service _should_ be like. You honestly care about your customers, providing not only excellent products and customer service, but contributing to and encouraging the growth of the DIY community with information in your blog, shows such as Ask an Engineer, and encouraging the exchange of ideas with the Show-And-Tell hangouts every week. I am proud to be an Adafruit customer, and as always, look forward to seeing what you will come up with next.

Thanks again!

– Patrick

From the mail bag!

Hello, my name is Sandy Lloyd, I am new to electronics. However I have placed several orders over the past few months and by far you have won the shipping game. Not to mention your tutorials are just superb. I am basically just sending you this message to let you know how happy I am with your website. Absolutely wonderful. Keep up the good work. Thanks.

From the mail bag!

learn.adafruit.com

From the mail bag!

I recently purchased the Raspberry Pi starter kit. Lots of useful little things in there. I’m always confident that when I purchase from you, things are going to be the best they can. For example, the wall wart power supply, not a rinky dink 500ma, which others might sell, but a full 1A, which is more than enough for the Pi, and will ensure there are no problems with under voltage. and the fact that it’s a USB connector, and not a fixed wire coming out, allows me to use it in many different projects, where the actual connection might be different. Bonus if you have a cable with a USB-Barrel.

Just today I looked at some of the other goodies in the box. I noticed that little board with the ribbon cable thing. It’s a little thing, but very awesome. Why? Because it has a great, clear to read stencil, including the notch for which way that plastic shroud goes. And the fact that it’s a notched shroud, ensuring the cable goes in the right way. From the days of doing old style PCs, and getting IDE cables the wrong way, this is a great thing.

Yesterday I noticed that you had your own RPi distro, which ensures it works with the stuff you sell. Another great thing.

You’re not just pushing boards and parts, you’re support the education and development of a community, which is an invaluable service for a hardware distributor.

My purchases with Adafruit haven’t quite been as voluminous as they were 2 years ago, but I’m glad to see that you continue with your awesomeness. I will always come back here when I need something that is of good quality, and has awesome community support.

-William

From the mail bag!

I don’t want to get all squishy, but I was profoundly touched by your site and work.

We have ended up with a world where things have become so complex and ubiquitous and cheap that nobody seems to make anything any more. This is convenient and enables us to live fast and maximize our lives’ bucket list but, unfortunately, it denies us the very profound pleasure of actually making something from scratch that works.

I’ll be coming back from time to time to check things out… Take care and keep up the good work….and I mean good in a spiritual as
well as craftsperson-like way.

-Peter

From the mail bag!

I’m using Adafruit tools, kits, and components in the Masters in Technical Entrepreneurship program at Lehigh. The students love ‘em! We’re currently working on a large Game of Life panel for our classroom and programming the Arduino. Thanks Adafruit!

Also, the new Adafruit Learning System is an amazing resource for educators.

Marc

Adafruit for Educators! #backtoschool

Please visit our educator’s section to learn more about:

• Adafruit volume discounts and programs for educators, discounts galore!
• Adafruit electronic kits, products, Arduino & Raspberry Pi products for education, we have’em!
• Adafruit products and Arduino for STEM (Science, Technology, Engineering and Mathematics). Used in schools!
• The Adafruit System, the best way to learn electronics!
• Adafruit iron-on “skill badges” / patches and partners, celebrate skills building!
• Resources for educators, our picks for educators!
• Adafruit for educators content on Adafruit.com, daily posts for educators!
• Circuit Playground – iPad/iPhone App For Educators, volume discounts via Apple’s edu program!
• Adafruit copyright permission for educators, educators can use them, hassle-free!

Visit.

Thanks!…

From the mail bag! (Via Ray B, @raylb.)

@adafruit Your customer service and support is outstanding. It gives this old dog confidence to learn new tricks. Thank you!

Read more.

From the mail bag!

I just wanted to congratulate you on developing the Adafruit Learning System. You’ve always had amazing content in terms of user guides, tutorials, libraries, code and data sheets. But what you’ve achieved in ALS is a content delivery environment that is second to none. The interface is clear, intuitive and visually stunning. The integration of github for active delivery of version controlled content, excellent pdf delivery, and device tailored layout are all also huge advances. It’s a remarkable achievement to develop a product of this calibre, one that exceeds any other commercial product available.

- Hugh

From the mail bag!

Dear Limor & Team,

I’m new to Arduino and I wanted to say thank you for your work. Thanks for having a great selection of boards and parts, thanks for having a very user-friendly website, and thanks for all of the helpful and educational information & tutorials on your website. I’m an over-50 engineer and haven’t done any hands-on work for a very long time. I got the same charge out of completing your “Hello World” tutorial for the LED that I got as an undergrad in my Pascal class. Your Arduino and data logger shield are now happily monitoring my new geothermal furnace in my basement. I’m looking for my next project!

Best Wishes and keep up the great work!

Sincerely,
Bruce

From the mail bag!

Just wanted to say that I had a great experience ordering from you guys. The communication was great and the shipment was fast. Thanks a lot and keep it up! – Yaniv

From the mail bag!

I just LOVE receiving things from you only few days after sending order. I can’t wait till evening to assemble it. You do a great job with this ‘open hardware’ and with popularization of electronics. I hope that by shopping in your store I can support you.

Cheers
Maciej

From the mail bag!

I do not really have an item to suggest and only want to write in to say thank you!

Thanks to you I have learned so much! I’ve learned how to solder, learned Arduino and tons of stuff about XBee and Sensors. Your documentation is second to none!

You are an inspiration and a role model for ladies everywhere.

Sincerely,

Jeanne

From the mail bag!

Lady Ada, you need to know that you have unleashed a ‘monster’ in my 22 yo daughter. She’s become a soldering fool after tackling the Minty Boost. Thanks for the good stuff

From the mail bag!

Hi Adafruit, First, let me say, wow. I was surprised to get such a quick reply. Second, I’ll say awesome! I was impressed you sent out the missing components the same day. Finally, you rock! Just picked up the parcel from the office.

Thanks a 10^6!!

Kind regards,

Matt