Update: Adafruit not shipping this week (10/29 through 11/2)

Img 1306
Pictured above, Ladyada packed up and heading out.

Dear community and customers,

Power is out at both Adafruit locations in New York City (10038 & 10013). The buildings are secure and locked down, but without power, there’s no net, no elevators, no access, no lights, no nothing. UPS and USPS have contacted us, they are not doing pickups or deliveries in our area. We expect shipping to resume this weekend or early next week.

This is a disaster, they were not kidding. Like millions others, we are dealing with the aftermath of Sandy.

I live in the area affected so we’re heading uptown to find power and internet to keep customers updated. The Adafruit staff is staying home until our factory location has power.

We will work overtime and around the clock once the power is back on to fulfill your orders.

-Ladyada & Adafruit team

Filed under: announce — by adafruit, posted October 31, 2012 at 1:37 pm

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36 Comments

  1. Stay safe out there! Best of luck.

    Comment by anonymous — October 31, 2012 @ 1:48 pm

  2. ;(

    Comment by andrea — October 31, 2012 @ 2:06 pm

  3. Thanks for reaching out to us. Considering all the other things you probably have (way) higher up on your TODO list after Sandy, it means a lot. Glad everybody is safe and dry.

    Comment by ransomhall — October 31, 2012 @ 2:36 pm

  4. The health and well-being of the Adafruit team is paramount. Secondary is the integrity and security of your facilities. You have dedicated and patient customers that will be here for you once you can get back in business!

    Comment by Steve Upham — October 31, 2012 @ 2:39 pm

  5. My order can wait until things return to normal. Stay safe, folks!

    Comment by JoeBanks — October 31, 2012 @ 3:22 pm

  6. Yiiiiiiiikes!!!! Sending some good RoboBrrd energy your way! Hope it gets better soon! =)

    Comment by RobotGrrl — October 31, 2012 @ 4:46 pm

  7. It is good to hear that everyone is ok and the shops are fine. Thank you for continuing to communicate with us. This is why I have been a huge fan of yours. Not only open products and tutorials but open communication. You are all fantastic. Take care, not only now but when spooling business back up to speed. Don’t burn yourselves out.

    Would you prefer that people hold off on ordering until things are running again or go ahead and order with the understanding that it will take a while for business to be returning to normal?

    Comment by Ryan — October 31, 2012 @ 4:48 pm

  8. Try to stay warm Adafruits!

    Comment by David — October 31, 2012 @ 6:06 pm

  9. I say be safe; I recommend taking it easy and enjoy the downtime ;-)

    Comment by headbreadmonger — October 31, 2012 @ 6:31 pm

  10. As someone with an outstanding order I can say I don’t mind this in the least. Even if USPS and UPS were picking up I can wait a few more days while adafruit gets back to normal.

    Comment by p johnson — October 31, 2012 @ 7:10 pm

  11. Glad to know everyone at Adafruit is okay after Sandy. Take your time and dont work too hard , everyone should understand. I placed my order before Sandy knowing it would be delayed. Will be happy when all in the area have power again.

    Comment by brian willard — October 31, 2012 @ 7:11 pm

  12. I am glad to hear that everybody is safe and sound.
    The orders can wait, we will follow and support you even after this disaster… Best of luck, guys!

    Comment by Stefano — October 31, 2012 @ 8:21 pm

  13. That was some storm. Glad to hear everyone is safe.

    Comment by Drew OConnor — October 31, 2012 @ 10:49 pm

  14. We’re watching the news with trepidation. Be safe.

    Comment by Jim Cliffe — October 31, 2012 @ 11:35 pm

  15. Happy Halloween!

    Comment by Earl — October 31, 2012 @ 11:55 pm

  16. I KNOW that everybody at Adafruit loves nothing more than doing their work there, but sometimes you just have to take advantage of those “school closed” days while you can!

    The whole country is behind you.

    Comment by darkerThanBlue — November 1, 2012 @ 1:17 am

  17. Damn Hurricane sandy!

    Comment by jbg — November 1, 2012 @ 1:58 am

  18. It’s good to have some news about you people.
    It seems to be you’re ok, so hope everything would be ok now.
    Take the time you need, no rush need here! ;-)

    Don’t forget to give some news.

    Pleasant day.

    Comment by Nicolas R — November 1, 2012 @ 6:09 am

  19. JoyLabz is sending you guys good vibez, For some reason hurricane time is making me think of this video (I grew up in Florida and hurricanez were yearly)
    http://www.youtube.com/watch?v=9UVIlNWCckA

    Comment by Jay Silver — November 1, 2012 @ 10:11 am

  20. Hope everything works out for you all?
    Take care and kindest regards,
    jB

    Comment by britesc — November 1, 2012 @ 10:20 am

  21. God bless you guys for all your efforts! Take your time with recovery. I can’t imagine what you are going through, I also have no power, but we have hot water so it isn’t quite so bad. Your hard work is always appreciated, you have earned a break.

    Comment by Chris — November 1, 2012 @ 11:16 am

  22. Keep safe. My order can wait. Don’t kill yourselves trying to catch up. I understand.
    Now that I have kids almost grown up, I have time to get in touch with my inner tinkerer.
    So from a 50+ year old engineer – Lady Ada, you are my hero. Thanks for all you are doing to promote electronics education, curiosity, and innovation.

    Dan

    Comment by Dan — November 1, 2012 @ 2:31 pm

  23. Wow! The new street looks awesome! Was a trench when I was there a while back.

    Comment by Trent — November 1, 2012 @ 2:46 pm

  24. Glad you guys are safe. Thanks for keeping us up to date. Best of luck for a speedy return to normalcy.

    Comment by Owen — November 1, 2012 @ 6:01 pm

  25. Stay Warm, Stay Safe!

    Comment by Mike — November 1, 2012 @ 6:41 pm

  26. Great to hear you are safe. We’re thinking of you all.

    Comment by Bendigo — November 2, 2012 @ 1:19 am

  27. I still remember 12 days w/o power here during Katrina, not good. Stay safe and hope to see you up and running soon.

    Comment by Kevin — November 2, 2012 @ 12:49 pm

  28. Good luck.
    I hope you’re well provisioned and I hope you see you up and selling soon.

    Comment by A Future Customer — November 2, 2012 @ 3:04 pm

  29. I wish I could mail batteries for the mintyboosts you probably have but this probably means no mail too :(

    And I’m very far away from NYC as well *sigh*

    Comment by tudd ster — November 2, 2012 @ 9:21 pm

  30. You guys are awesome. I have just discovered this site recently in my quest for knowledge and experience, but I am already a huge fan. Love the attitude, the drive, the contribution to knowledge and the community.

    Stay safe

    Comment by cubegleamer — November 2, 2012 @ 10:23 pm

  31. Stay safe Ladyada and give us new project ideas.

    Comment by Argha — November 3, 2012 @ 2:20 am

  32. I was coming to impatiently check the status of my order — oh my gosh, I’m an idiot. Somehow I didn’t realize you guys were in New York… stay safe, the world is with you. <3

    Comment by Tiffany — November 3, 2012 @ 2:38 am

  33. I thought something must be wrong, you guys are usually so quick…but yeah, the package can wait. Glad to hear you’re not worse off…Best wishes (to you and everyone up there!)

    Comment by Jason — November 3, 2012 @ 3:20 am

  34. I’m glad you guys are safe and everything is secure. Adafruit was one of the first “Oh, sh&t,” thoughts I had when I heard that Manhattan had lost power.

    Comment by Rickus — November 3, 2012 @ 1:09 pm

  35. Please count me among the many who all of a quick return to some comfort.
    This too shall pass.

    Comment by Herb — November 3, 2012 @ 4:32 pm

  36. We are glad to hear at the staff is safe. Adafruit will continue to thrive. For now recover and help everyone you can locally. All the best, we can’t wait to have you back online. Stay safe and be well.

    Comment by macrutan — November 3, 2012 @ 5:18 pm

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