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From the mail bag – Once and awhile a package is lost or stolen, it’s rare but when it happens it does give us a chance to go above and beyond for our customers…
My wife & I are flying on Wednesday morning to spend the holidays with her parents. This digital caliper will be her father’s Christmas present. To say that I appreciate the manner in which you expedited the resolution of this problem would be a vast understatement.
I’ve placed a number of orders with Adafruit in the past. Honestly, everything has gone so smoothly I’ve never interacted with your customer support before this order. I can now say that your customer support is just as awesome as the products themselves.
You rock.
Thanks again!-Keith
FEED
Yes Adafruit’s customer service is second to none. They refunded my purchase of a wire cutter that failed to work on #30 gauge wire as advertised and didn’t bother having me return the defective unit. BTW, did you ever resolve the issue with your supplier? I’m still looking for something to strip #30 gauge wire wrap wire (I CAN do it with a pair of ‘dikes’ but not without risk of nicking the wire).
Comment by K Scharf — December 6, 2011 @ 12:06 pm
hi @k scharf, thanks for the kind words. here’s what we have on our product page…
“Great for general usage, we use them for standard 22 AWG solid-core breadboarding wire and 26 AWG stranded ribbon cable, sometimes for other thin wires like thicker wire wrap. They sometimes don’t work so well for 30 AWG – that’s the trade off with the basic tools. If you need precision, high repeatability and extra comfortable rubber grips check out our professional wire strippers from Hakko”
http://www.adafruit.com/products/527
Comment by adafruit — December 6, 2011 @ 12:09 pm
Hi, KS-
I had exactly the same problem. Fortunately, it is an easy one to solve. (I am assuming you are talking about the 30 – 20 AWG strippers with the little plier tip and orange handles?).
I used an abrasive disk in my Dremel tool to grind down the jaws of the little pliers at the end of the strippers (very carefully!) untill I got a good strip on my 30 AWG wire. By the way, I hardly use 30AWG WW wire because it is too fragile. 28 AWG is much better for point-to-point wiring.
Comment by Daniel — December 6, 2011 @ 12:54 pm
Daniel:
If I can find those pliers (threw them in the ‘junk’ pile) I might give your idea a try. I have a ‘TON’ of #30 ww wire that was given to me years ago and still haven’t managed to use it all up. It actually is a better choice than the slightly thicker stuff for use on tight pitch IC’s and doesn’t fill up the bread board as fast. I do a bit of ‘dead bug’ prototyping sometimes!
Comment by K Scharf — December 6, 2011 @ 1:08 pm
If the more expensive ones "http://www.adafruit.com/products/527" work on #30 wire, I’m in for a pair! Think I’ve seen a few things on the site today that I need to "add to the the cart". Will have to wait till tonight though….
No cyber shopping from the office!
Comment by K Scharf — December 6, 2011 @ 1:14 pm