December 6, 2011 AT 10:58 am

From the mail bag…

Adablog Wp-Content Uploads 2011 08 Mailbag-1-1-2-1-1-1

From the mail bag – Once and awhile a package is lost or stolen, it’s rare but when it happens it does give us a chance to go above and beyond for our customers…

My wife & I are flying on Wednesday morning to spend the holidays with her parents. This digital caliper will be her father’s Christmas present. To say that I appreciate the manner in which you expedited the resolution of this problem would be a vast understatement.

I’ve placed a number of orders with Adafruit in the past. Honestly, everything has gone so smoothly I’ve never interacted with your customer support before this order. I can now say that your customer support is just as awesome as the products themselves.

You rock.
Thanks again!

-Keith

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5 Comments

  1. Yes Adafruit’s customer service is second to none. They refunded my purchase of a wire cutter that failed to work on #30 gauge wire as advertised and didn’t bother having me return the defective unit. BTW, did you ever resolve the issue with your supplier? I’m still looking for something to strip #30 gauge wire wrap wire (I CAN do it with a pair of ‘dikes’ but not without risk of nicking the wire).

  2. hi @k scharf, thanks for the kind words. here’s what we have on our product page…

    “Great for general usage, we use them for standard 22 AWG solid-core breadboarding wire and 26 AWG stranded ribbon cable, sometimes for other thin wires like thicker wire wrap. They sometimes don’t work so well for 30 AWG – that’s the trade off with the basic tools. If you need precision, high repeatability and extra comfortable rubber grips check out our professional wire strippers from Hakko”

    http://www.adafruit.com/products/527

  3. Hi, KS-
    I had exactly the same problem. Fortunately, it is an easy one to solve. (I am assuming you are talking about the 30 – 20 AWG strippers with the little plier tip and orange handles?).
    I used an abrasive disk in my Dremel tool to grind down the jaws of the little pliers at the end of the strippers (very carefully!) untill I got a good strip on my 30 AWG wire. By the way, I hardly use 30AWG WW wire because it is too fragile. 28 AWG is much better for point-to-point wiring.

  4. Daniel:
    If I can find those pliers (threw them in the ‘junk’ pile) I might give your idea a try. I have a ‘TON’ of #30 ww wire that was given to me years ago and still haven’t managed to use it all up. It actually is a better choice than the slightly thicker stuff for use on tight pitch IC’s and doesn’t fill up the bread board as fast. I do a bit of ‘dead bug’ prototyping sometimes!

  5. If the more expensive ones "http://www.adafruit.com/products/527" work on #30 wire, I’m in for a pair! Think I’ve seen a few things on the site today that I need to "add to the the cart". Will have to wait till tonight though….
    No cyber shopping from the office!

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